Chicago-based user experience designer and change agent
This site highlights some of the things I do. Please reach out to me for specific work samples.
I jump at any chance to conduct user research and learn about the people for whom I'm designing. I can do the quick-and-dirty kind of research or the more formal variety that would make any institutional review board smile.
My favorite kind of research is contextual inquiry because I love seeing people in their element, whether that be at home, at a cafe or a hydrogen plant. (Contextual inquiry that requires hard hats and flame resistant outerwear makes me especially giddy.)
I'm your gal for secondary research, too. I can fly through databases and speed read abstracts like the best of them.
Image: I took this photo in Reykjavik, Iceland in July 2013. I found these chairs at the harbor, where I could sit and observe the fishermen and cruise ships.
Information Architecture & Content Strategy
Content seems to be the word of the day, with content strategy coming into its own as a discipline and "mobile first" discussions emphasizing content hierarchy as much as visual responsive patterns.
Whether it's for a five- or 5,000-page website, planning for content can be one of the most challenging phases of the design process...which is why I like it.
Image: I took this photo of the Mansueto Library on the University of Chicago's Hyde Park campus in Spring 2011. The library garnered attention for architect Helmut Jahn's futuristic design and its facilities for supporting the digitization of printed materials.
My projects have called on me to wireframe and prototype at all scales and levels of fidelity. More than any other UX deliverables, I believe that wireframes and prototypes must serve as communication tools for advancing design thinking and collaboration.
Image: This is a photo of me encountering a Robert Therrien sculpture at the LA County Museum of Art in August 2011.
Usability & Quality Assurance Testing
I have two favorite kinds of testing: the early-in-the-design-process kind and the kind that involves my clients.
Image: I took this photo at the Queen Victoria Market in Melbourne, Australia in December 2007. While too many jam choices, I practiced the due diligence of trying every delicious one.
Mentoring, Coaching & Teams
I believe effective designers need to be skilled change agents to sell and deliver digital solutions that are forward-looking and produce business results. My background in learning and organizational change deeply informs my commitment to leading a UX practice that is grounded in the nurturing of people.
Image: I took this photo in Reykjavik, Iceland in July 2013. These sculptures stood outside of a school near the western edge of the city.
Strategy & Business Development
I've been fortunate to participate in a wide range of business development efforts. Responding to RFPs is its own kind of fun, but what I enjoy most is the art of the pitch: the formulation and delivery of a business case to c-suiters. It's an adrenaline thing.
My projects have spanned the automotive, education, financial services, food, insurance, logistics, manufacturing, retail, and technology industries.
Image: I took this photo in September 2012 in Dubrovnik, Croatia. Particularly in summer, the walled city gets overtaken with cruise ship tourists who often stay for only a few hours. There are souvenir shops and stalls in every corner of the city.
It's an exciting time to be in UX, and I believe that an essential part of being a practitioner is contributing to the conversations shaping our field.